communications

The Author: Jennifer George

Jennifer George is an author, speaker, podcaster, and compassion-focused physiotherapist with vast experience in the private and public sectors of care. At the onset of her career, she became a caregiver to her chronically ill father. Her personal experiences helped shape her professional practice and led to writing her award-winning book, Communication is Care: 9 Empowering Strategies to Guide Patient Healing (2019). She is a mentor to future and
current health providers on discovering their purpose, achieving fulfillment, and creating empowered patient experiences.

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The Reporter: Bob Berkowitz

Bob Berkowitz invested his passion for effective, powerful, and persuasive communications to build a storied career in media. He was a White House correspondent for CNN, a reporter for ABC News, the “Today” show, and a talk show host for CNBC.

Today, Bob is a globally recognized communications trainer. His work involves helping clients—be they business executives, authors, or government leaders—to create compelling, memorable messages about who they are, what they stand for and why others should care. He then coaches them to communicate those messages clearly and persuasively.

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The Listener – Scott Abramson, MD

Scott Abramson joined Northern California Kaiser Permanente in July 1979 where (as of July 2016,) he has been on Neurology staff for the last 37 years. He did his Residency in Neurology and Neurophysiology at Downstate Medical Center in Brooklyn N.Y. He attended medical school at University of Georgia in Augusta. He did undergraduate training at Cornell University, and graduated high school from the illustrious Georgia Military Academy in College Park, Georgia.

For over 20 years Dr. Abramson had been passionately involved in the communication and physician wellness projects at Kaiser Permanente where he has been on the regional board of physicians for these endeavors. He has delivered dozens of workshops in this arena and personally coached scores of physicians and staff. He has written and developed programs on time management, physician to patient communication, physician to physician communication, and staff to physician communication. Dr. Abramson also writes a monthly column on communication issues and physician health and wellness that is online available to all Kaiser physicians. He has delivered Grand rounds to various audiences on such topics as professional satisfaction, teamwork, difficult conversations, presentation skills, and his favorite, “The Secret of Happiness.”

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